Privacy Policy

1. Introduction

Nova Hotels (“we,” “us,” or “our”) operates the website novahotels.co (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

Personal Data

When you create an account or interact with our Service, we may collect:

• Name and email address (via Clerk authentication)
• Loyalty program membership numbers (voluntarily provided)
• Language, timezone, and currency preferences
• Favorite hotels and browsing preferences

Usage Data

We automatically collect certain information when you visit the Service:

• IP address (hashed and truncated for privacy)
• Browser type and version
• Pages visited and time spent
• Referring website address
• Affiliate link click data

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Personalize your experience with relevant hotel recommendations
• Process your account preferences and loyalty program integrations
• Send periodic emails (newsletters, alerts) with your consent
• Track affiliate link performance for revenue purposes
• Monitor and analyze usage patterns to improve the Service
• Detect and prevent fraud or abuse

4. Affiliate Links & Third Parties

Our Service contains affiliate links to third-party hotel booking platforms (Booking.com, Expedia, Agoda, and others). When you click these links, we record the click for analytics purposes. We may earn a commission from bookings made through these links.

These third-party sites have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of these external services.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. IP addresses are hashed using SHA-256 before storage. Authentication is handled by Clerk, which maintains SOC 2 Type II compliance. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When you delete your account, we remove all associated personal data, favorites, and preferences within 30 days. Anonymized analytics data may be retained indefinitely.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at hello@novahotels.co.

8. Cookies

We use essential cookies for authentication and session management through our authentication provider (Clerk). We do not use advertising or tracking cookies. Analytics data is collected server-side without client-side tracking scripts.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: hello@novahotels.co